{"id":3230,"date":"2024-11-10T22:07:49","date_gmt":"2024-11-10T22:07:49","guid":{"rendered":"https:\/\/twin-makes.com\/return-policy\/"},"modified":"2024-11-26T23:27:45","modified_gmt":"2024-11-26T23:27:45","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/twin-makes.com\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3230\" class=\"elementor elementor-3230 elementor-1527\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47dac2b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47dac2b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5862fd9\" data-id=\"5862fd9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-744f54f elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"744f54f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2f2f64 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2f2f64\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba2d5ee\" data-id=\"ba2d5ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-085b654 elementor-widget elementor-widget-heading\" data-id=\"085b654\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1af6dcd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1af6dcd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-32b60c1\" data-id=\"32b60c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ef13d6 elementor-widget elementor-widget-text-editor\" data-id=\"3ef13d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\r\n\r\n<b>Right to withdraw<\/b>\r\n\r\nAccording to the Law on Consumer Protection (Official Gazette of the RS, no. 62\/2014, 6\/2016 and 44\/2018) &#8211; further: The law considers purchases through our sales website as distance sales.\r\n\r\nThe law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a natural person who buys the product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was handed over to him . When canceling, the customer may or may not state the reasons for canceling.\r\n\r\nThe Declaration of withdrawal from the contract form is submitted to the e-mail address: info@twin-makes.com or to the address of the company:\r\n\r\nAna Baranjin PR Designer TWIN DESIGN, Belgrade\r\nPetar Martinovi\u0107a 10\/21\r\n11030 Belgrade\r\n\r\nIf he withdraws from the contract, the buyer has the right to a refund if the product is in its original packaging and condition. The trader is obliged to return to the consumer the funds he paid on the basis of the contract when he receives or takes over the goods that the buyer returns.\r\n\r\nKupac je du\u017ean da proizvod vrati bez odlaganja, a najkasnije u roku od 14 dana od dana kada je poslao obrazac za odustanak. Pre slanja robe kontaktirajte me na broj telefona +381 64 2392689 radi instrukcija na koju adresu da po\u0161aljete robu od \u010dije kupovine odustajete. Po isteku roka od 14 dana od dana kada je poslao odustanak, proizvod se vi\u0161e ne mo\u017ee vratiti.\r\nPrilikom povra\u0107aja robe obavezno je vratiti u ispravnom i nekori\u0161\u0107enom stanju i originalno neo\u0161te\u0107enom pakovanju, pri \u010demu se mora prilo\u017eiti i originalni ra\u010dun zajedno sa popunjenim obrascem za odustanak, koji mo\u017eete preuzeti ovde.\r\n\r\nPo prijemu proizvoda, utvrdi\u0107e se da li je proizvod ispravan i neo\u0161te\u0107en. Kupac odgovara za neispravnost ili o\u0161te\u0107enje proizvoda koji su rezultat neadekvatnog rukovanja proizvodom, tj. kupac je isklju\u010divo odgovoran za umanjenu vrednost proizvoda koja nastane kao posledica rukovanja robom na na\u010din koji nije adekvatan, odnosno prevazilazi ono \u0161to je neophodno da bi se ustanovili njegova priroda, karakteristike i funkcionalnost. Ukoliko se utvrdi da je nastupila neispravnost ili o\u0161te\u0107enje proizvoda krivicom kupca, odbi\u0107e se vra\u0107anje cene i proizvod \u0107e mu biti vra\u0107en na njegov tro\u0161ak.\r\n\r\nTrgovac je du\u017ean da kupcu bez odlaganja vrati iznos koji je potro\u0161a\u010d platio po osnovu ugovora, a najkasnije u roku od 14 dana od dana prijema izjave o odustanku, a nakon prijema proizvoda.\r\n\r\nTro\u0161kove vra\u0107anja robe i novca snosi kupac, sem u slu\u010dajevima kada kupac dobije neispravan ili pogre\u0161an artikal.\r\n\r\nPrihvata se vra\u0107anje samo one robe koja je potpuno nova i u originalnom stanju i ambala\u017ei, uz prate\u0107e fakture. Pod takvim uslovima, \u0107e  se nadoknaditi iznos pla\u0107en za vra\u0107ene proizvode u roku od 14 dana od dana prijema takvih proizvoda.\r\n\r\n\r\nObave\u0161tenje o na\u010dinu i prijemu reklamacija\r\n\r\nUkoliko ste primili po\u0161iljku i nakon otvaranja kutije ustanovili da isporu\u010dena roba ne odgovara naru\u010denoj ili podaci na ra\u010dunu nisu odgovaraju\u0107i, molimo Vas da, najkasnije u roku od 24h od trenutka prijema po\u0161iljke, kontaktirate na +381 642392689\r\n\r\nProdavac odgovara za nesaobraznost isporu\u010dene robe ugovoru u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da. Prodavac je pravno lice od kog je potro\u0161a\u010d kupio robu.\r\n\r\nA consumer is a natural person who has purchased goods from a seller for purposes that are not intended for his business or other commercial activity.\r\n\r\nThe consumer declares a complaint about the non-conformity of the goods to the Seller.\r\n\r\nThe seller bears responsibility for any non-conformity of the purchased goods if they do not correspond to the manufacturer&#8217;s specification.\r\n\r\nIf the goods do not conform to the manufacturer&#8217;s specification, the consumer has the right to demand from the Seller that all non-conformities be eliminated without compensation, first by repair or replacement, and then to request a corresponding price reduction or to terminate the contract. If it is not possible to eliminate the inconsistency or if it represents a disproportionate burden for the Seller in terms of the Consumer Protection Act, the consumer can request a price reduction or declare that he is terminating the contract.\r\n\r\nThe Seller is obliged to carry out any repair or replacement within 15 days or within 30 days (for technical goods) from the day of receipt of the complaint (this period can be extended in accordance with Article 56 of the Law on Consumer Protection) and without significant inconvenience for consumer, taking into account the nature of the goods and the purpose for which the consumer acquired them.\r\n\r\nAll costs that are necessary for the goods to conform to the manufacturer&#8217;s specification, especially the costs of labor, materials, collection and delivery, are borne by the Seller.\r\n\r\nThe consumer has the right to terminate the contract, if he cannot exercise the right to repair or replacement, i.e. if the Seller did not perform the repair or replacement within the deadline or if the Seller did not perform the repair or replacement without significant inconvenience for the consumer. The consumer cannot terminate the contract if the non-conformity of the goods is minor.\r\n\r\nThe seller is responsible for non-conformity of the goods with the contract that appears within two years from the date of transfer of risk to the consumer. The period of two years is calculated from the date of sale of the goods to the consumer, which date is on the delivery note signed by the consumer in the case of the purchase of goods at a distance or outside the Seller&#8217;s business premises. If the non-conformity occurs within 6 months from the date of transfer of risk to the consumer, unless this is contrary to the nature of the goods and the nature of the specific non-conformity, the consumer has the right to choose between the demand that the non-conformity be eliminated by replacement, price reduction or to declare that he is terminating the contract , and repair is possible with the express consent of the consumer. At the end of the 6-month period, the non-conformity of the goods at the time of the transfer of risk shall be proved by the consumer.\r\n\r\nThe inability of the consumer to deliver the original packaging of the goods cannot be a condition for resolving the complaint or a reason for refusing to remove the nonconformity.\r\n\r\nThe customer can file a complaint in order to exercise his rights due to the non-conformity of the goods with the contract, as well as due to the incorrectly calculated price and other defects, in the following ways:\r\n\r\n1. By phone: +381 642392689\r\n2. By electronic mail, to the electronic (email) address of the Seller: info@twin-makes.com\r\n3. In writing to the address: Ana Baranjin pr Dizajner TWIN DESIGN, Belgrade, Petra Martinovi\u0107a 10\/21, 11030 Belgrade\r\n\r\nThe seller is obliged to respond to the consumer without delay, and later within 8 days from the day of receipt of the complaint, in writing or electronically, with a statement on the submitted request, a proposal for its resolution and a deadline in which the complaint will be resolved, and a resolution of the complaint is possible only with the prior consent of the consumer.\r\n\r\nThe seller is obliged to act in accordance with the decision, proposal and deadline for resolving the complaint, if he has received the prior consent of the buyer. Therefore, the Buyer will give his consent as soon as possible from the moment of receiving the Seller&#8217;s response to the complaint, so that the Seller can resolve the complaint within the aforementioned legal deadline. Failure to give the Buyer&#8217;s consent in time will be considered one of the objective reasons why the Seller is unable to comply with the Buyer&#8217;s request within the legal term.\r\n\r\nIf, for objective reasons, the seller is unable to comply with the Buyer&#8217;s request within the agreed deadline, he is obliged to inform the Buyer of the extension of the deadline for resolving the complaint and specify the deadline by which he will resolve it, as well as to obtain his consent, which the Buyer will give in as soon as possible. Extension of the deadline for resolving complaints is possible only once.\r\n\r\nIf the Buyer does not accept the exchange of the article for another suitable one, the amount of the purchase price will be returned to the Buyer.\r\n\r\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURN POLICY Right to withdraw According to the Law on Consumer Protection (Official Gazette of the RS, no. 62\/2014, 6\/2016 and 44\/2018) &#8211; further: The law considers purchases through our sales website as distance sales. The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3230","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy - Twin-makes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/twin-makes.com\/politika-vracanja\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - Twin-makes\" \/>\n<meta property=\"og:description\" content=\"RETURN POLICY Right to withdraw According to the Law on Consumer Protection (Official Gazette of the RS, no. 62\/2014, 6\/2016 and 44\/2018) &#8211; further: The law considers purchases through our sales website as distance sales. The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/twin-makes.com\/politika-vracanja\/\" \/>\n<meta property=\"og:site_name\" content=\"Twin-makes\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-26T23:27:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/twin-makes.com\\\/politika-vracanja\\\/\",\"url\":\"https:\\\/\\\/twin-makes.com\\\/politika-vracanja\\\/\",\"name\":\"Return policy - Twin-makes\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/twin-makes.com\\\/#website\"},\"datePublished\":\"2024-11-10T22:07:49+00:00\",\"dateModified\":\"2024-11-26T23:27:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/twin-makes.com\\\/politika-vracanja\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/twin-makes.com\\\/politika-vracanja\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/twin-makes.com\\\/politika-vracanja\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/twin-makes.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/twin-makes.com\\\/#website\",\"url\":\"https:\\\/\\\/twin-makes.com\\\/\",\"name\":\"Twin-makes\",\"description\":\"Dizajnerski nakit\",\"publisher\":{\"@id\":\"https:\\\/\\\/twin-makes.com\\\/#\\\/schema\\\/person\\\/9a0533ef4d3b7d3a5c0a85bc85885cfc\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/twin-makes.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/twin-makes.com\\\/#\\\/schema\\\/person\\\/9a0533ef4d3b7d3a5c0a85bc85885cfc\",\"name\":\"Ana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/twin-makes.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/Twin-makes-logo.png\",\"url\":\"https:\\\/\\\/twin-makes.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/Twin-makes-logo.png\",\"contentUrl\":\"https:\\\/\\\/twin-makes.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/Twin-makes-logo.png\",\"width\":301,\"height\":85,\"caption\":\"Ana\"},\"logo\":{\"@id\":\"https:\\\/\\\/twin-makes.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/Twin-makes-logo.png\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Return policy - Twin-makes","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/twin-makes.com\/politika-vracanja\/","og_locale":"en_US","og_type":"article","og_title":"Return policy - Twin-makes","og_description":"RETURN POLICY Right to withdraw According to the Law on Consumer Protection (Official Gazette of the RS, no. 62\/2014, 6\/2016 and 44\/2018) &#8211; further: The law considers purchases through our sales website as distance sales. 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